Returns & refunds

Individual Item Purchases

A return for most new, unopened items returned to us with 30 days of delivery for a full refund will be allowed under certain conditions.
We will also pay for the return of any defective or broken item in its original packaging and reserve the right to ask for photographic proof before accepting any return.
We will not refund you for a change of mind.
Any refunds will occur on the receipt and inspection of the returned faulty item to Raw Beauty Box.
All refunds will process to the same payment facility used during the initial purchase.
All refunds or returns are at our absolute discretion and are not automatic.

We ship our orders with reputable couriers and every order is tracked.

We ship all items from our Brisbane based warehouse and delivery is approx 5-10 business days, depending on location.

Shipping times will increase during peak periods, i.e. the Christmas and New Year period, public holidays, Easter, etc.

*Please note that due to the COVID-19 changes, delivery timeframes for Australia Post have been impacted.

To avoid disappointment, if a purchase is for a particular date, click on the link below to determine the estimated delivery time.

NOTE: We do not currently deliver outside of Australia/New Zealand

Last Update April 2023.