Returns & refunds

Individual Item Purchases

  • A return for most new, unopened items returned to us with 30 days of delivery for a full refund will be allowed under certain conditions.
  • We will also pay for the return of any defective or broken item in its original packaging and reserve the right to ask for photographic proof before accepting any return.
  • We will not refund you for a change of mind.
  • Any refunds will occur on the receipt and inspection of the returned faulty item to Raw Beauty Box.
  • All refunds will process to the same payment facility used during the initial purchase.
  • All refunds or returns are at our absolute discretion and are not automatic.  

Shipping & Delivery

We ship our orders with reputable couriers and every order is tracked.


We ship all items from our Brisbane based warehouse and delivery is approx 5-10 business days, depending on location.


Shipping times will increase during peak periods, i.e. the Christmas and New Year period, public holidays, Easter, etc.


*Please note that due to the COVID-19 changes, delivery timeframes for Australia Post have been impacted.

To avoid disappointment, if a purchase is for a particular date, click on the link below to determine the estimated delivery time.


NOTE: We do not currently deliver outside of Australia/New Zealand


Last Update April 2023.


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