FAQS
ALL FAQS
Q1. Are all your items manufactured within Australia?
A1. Yes, all our products are handcrafted and packaged in Australia
Q2. Do all your products come from environmentally friendly materials or ingredients?
A2. Yes, everything we sell and the packaging our items come in are executed with the environment in mind.
Q3. Do you ship overseas?
A3. We currently ship to Australia and New Zealand. Contact us if you would like to discuss shipping to an additional location.
Q4. Are your products safe for children to use?
A4. Yes, we have various products specially designed for kids. These include bath bombs and snap packs, which make bath time fun for them and a breeze for their parents.
Q5. Do you use any harsh chemicals in making your products?
A5. Our ingredients are 100% environmentally friendly, with no artificial colours or preservatives.
Q6. Can I track my purchases?
A6. Yes, all items are dispatched with tracking and take 5–10 business days to arrive, but this can vary depending on your location.
Q7. Do your products have Palm Oil in them?
A7. No, all our products are Palm oil-free and vegan-friendly.
Q8. How will Raw Beauty Box contact me about my order?
A8. At Raw Beauty Box, we prioritise your privacy and security. We will only contact you directly via the details you have shared with us during your purchase or when subscribing to our newsletters.
A1. Yes, all our products are handcrafted and packaged in Australia
Q2. Do all your products come from environmentally friendly materials or ingredients?
A2. Yes, everything we sell and the packaging our items come in are executed with the environment in mind.
Q3. Do you ship overseas?
A3. We currently ship to Australia and New Zealand. Contact us if you would like to discuss shipping to an additional location.
Q4. Are your products safe for children to use?
A4. Yes, we have various products specially designed for kids. These include bath bombs and snap packs, which make bath time fun for them and a breeze for their parents.
Q5. Do you use any harsh chemicals in making your products?
A5. Our ingredients are 100% environmentally friendly, with no artificial colours or preservatives.
Q6. Can I track my purchases?
A6. Yes, all items are dispatched with tracking and take 5–10 business days to arrive, but this can vary depending on your location.
Q7. Do your products have Palm Oil in them?
A7. No, all our products are Palm oil-free and vegan-friendly.
Q8. How will Raw Beauty Box contact me about my order?
A8. At Raw Beauty Box, we prioritise your privacy and security. We will only contact you directly via the details you have shared with us during your purchase or when subscribing to our newsletters.
Please be aware that our courier partners may use branded text message options to provide delivery updates. Important: Never share your details or payment information without verifying the request with us directly.
If you’re ever in doubt about a communication you receive, don't hesitate to contact us through our official channels before taking action. Your safety is our top priority.